10.16 How to retrieve emails?

Description

Users can retract mistakenly sent emails or modify and recall original emails themselves on the interface, without the need to involve administrators.

Please note:

• The system will query based on the original transmission records, so emails that have been recycled or removed will still appear in the search results.
• Emails with abnormal formats will not be searchable correctly.
• By selecting the option to ignore the Ad Inbox Recycle Bin, the email will still appear in search results if it has been moved to the Ad Inbox Recycle Bin by the user.
• Emails can only be retrieved within the same domain, and emails sent to external domains cannot be retrieved.

How to recycle mail?

1. Go to [Settings] > [Mail Handling] on the left-hand menu, then locate [Mail Recovery].

2. Enter the email address or subject of the mail you want to retrieve, then click [Search].

3. The system will start searching emails based on the information provided.

4. After the search results are displayed, select the emails to be recycled and click on the [Recycle Selected Emails] button at the top.

5. Confirm whether to proceed with the recycling. After clicking "Confirm," the system will report the results of the recycling, and the email will be successfully recycled!